Key Features of Our Privacy Policy
SSL Encryption
All your information is protected with 256-bit SSL encryption. No third party can access or read your data.
No Data Sales
Dhine88 never sells your personal information to any advertiser or third party.
Minimal Data Collection
We only collect information that is necessary to provide our services. We do not ask for anything beyond what is required.
Your Control
You have full control over your data — you can request to view, correct, or delete your information at any time.
Retention Period
Your information is not retained beyond the specified period. Once it is no longer needed, it is securely deleted.
24/7 Support
For any privacy-related questions, our support team is available seven days a week and ready to help.
1. Introduction
Welcome to dhine88. This Privacy Policy explains what personal information is collected when you use the dhine88 platform, how it is used, and how it is kept secure. We believe you should have full control over your own data.
Dhine88 operates as a safe and trusted online gaming platform for members in Bangladesh. Our privacy policy is built on international data protection standards and applies not just to our website, but to all of dhine88's digital services.
Please read this Privacy Policy carefully. By creating an account on dhine88 or continuing to use our services, you are agreeing to the terms set out in this policy.
This privacy policy has been written with our Bangladeshi members in mind. If you have any questions or confusion, please reach out to the support team.
2. What Information We Collect
Dhine88 only collects information that is necessary to provide our services properly. We do not ask for anything unnecessary or excessive. Below is an overview of the types of information we collect:
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Identification Information | Full name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Mobile number, email address | Account Security & Notifications |
| Financial Information | Mobile banking numbers, transaction history | Deposit & Withdrawal Processing |
| Technical Information | IP address, device information, browser information | Security Monitoring & Fraud Prevention |
| Usage Data | Login history, gaming activity, betting patterns | Service Improvement & Responsible Gaming |
When you chat with our support team or send an email on dhine88, those conversations may be stored to help us improve our service quality. This information is never used for marketing purposes.
3. How Your Information Is Used
Dhine88 only uses the information we collect for specific, legitimate purposes. No data is ever used beyond its original intent. The primary use cases are outlined below:
- Account Creation, Management & Identity Verification
- Processing deposits, withdrawals, and other financial transactions
- Monitoring for fraud and anti-money laundering purposes
- Providing customer support and technical assistance
- Meeting Legal & Regulatory Obligations
- Improving platform services and security measures
- Enforcing Responsible Gaming Policies
- Sending security alerts related to your account
With your consent, we may notify you about new bonuses, promotions, and important updates via SMS or email. You can opt out of these messages at any time.
Dhine88 never uses your data for ad profiling or sells it to third parties.
4. Data Retention & Duration
Your information is stored on secure servers. dhine88 retains your data only for as long as necessary — typically for a defined period after account closure, in line with legal obligations.
- Active account data: retained for the duration of the account
- Financial transaction records: minimum 5 years (as required by law)
- KYC documents: 3 years after account closure
- Support conversations: up to 2 years
- Technical logs: 6 months to 1 year
Once the retention period ends, your information is securely deleted or anonymised so that you can no longer be identified. We never retain data longer than necessary.
6. Cookies & Tracking Technologies
Dhine88 uses cookies and similar technologies on its website. Cookies are small data files stored in your browser that help improve your experience on the platform.
Essential Cookies
Required to maintain login sessions and ensure security — the platform cannot function without these.
Analytical Cookies
To monitor site usage and improve our services — used with your consent.
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some dhine88 services to not function properly.
7. Your Rights
As a dhine88 member, you have a number of important rights regarding your personal data. We respect these rights and are fully committed to helping you exercise them:
The right to know what information we hold about you.
The right to have inaccurate or incomplete information updated.
The right to request deletion of your information under certain conditions.
The right to restrict how your information is processed.
The right to download your information.
The right to object to the use of your data for specific purposes.
To exercise any of the rights above, email our support team or reach out via live chat. We will typically process your request within 7 business days.
8. Security Measures
Dhine88 uses industry-leading security technology to protect your data. Our security system operates across multiple layers, so that if one layer is ever compromised, the others continue to keep your information safe.
- All data transmissions are secured with 256-bit SSL/TLS encryption
- Passwords are stored using industry-standard hashing algorithms
- Two-factor authentication (2FA) applies when a suspicious login is detected
- Regular security audits and vulnerability assessments are conducted
- Unusual transactions are automatically flagged and reviewed
- Server data is regularly backed up and kept in an encrypted state
No system on the internet is completely secure. That's why we encourage you to do your part — use a strong password, never share it with anyone, and avoid logging in from unfamiliar devices.
If you notice any security issue or suspicious activity, please Help Center Contact Us.
9. Protection of Minors
Dhine88 strictly prohibits anyone under the age of 18 from using the platform. We never knowingly collect or store personal information from minors.
If we are notified that a minor's information has been collected by mistake, we will immediately delete that information and close the account.
If you believe your child is using dhine88, please contact our support team directly. We will take prompt action.
10. Policy Changes
Dhine88 may update this Privacy Policy from time to time. Changes may be made in response to legal requirements, the introduction of new services, or security improvements. We will notify you in advance of any significant changes.
- You will be notified by email or SMS before any significant changes take effect
- The effective date of any updated policy will be noted at the top of the page
- Continued use of the platform after a new policy is published will be considered your acceptance of the updated terms
- If you have concerns, please speak with the support team before closing your account
If you wish to view a previous version of our Privacy Policy, please reach out to our support team. We are committed to full transparency and will always keep you informed.
11. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, don't hesitate to reach out to us. dhine88's support team is available in Bangla 24/7, seven days a week.
Support@dhine88.com
Live Chat
Chat with us directly from any page on the site
Help Center
Help Center View Page
We aim to respond to all requests within 7 business days. For urgent security matters, reaching out via live chat will get you a faster response.
Play safe, enjoy with confidence
Dhine88 puts your privacy and security first. Create your account today and enjoy Bangladesh's most trusted gaming experience.
Have More Questions? Help Center View or Responsible Gaming Guidelines Read.